FAQ

What can I buy here? Our range includes cleansers, toners, facial serums and treatments, moisturizers, eye care, sunscreens, exfoliants, body care and skincare sets.

Is shipping free, and how long does it take? Checkout shows the actual shipping charge and any free-shipping eligibility. Normal processing is approximately 1–2 business days; estimated delivery/transit after processing is 3–5 business days. These are estimates, not guaranteed dates.

Can I change my mind or exchange an item? Yes. We accept defective and non-defective returns and exchanges when requested within 30 days after delivery. Non-defective goods, including an accidental selection or change of preference, must be new, unused and in original condition with packaging, labels and accessories. Returns are by mail after authorization, using the free label included in the parcel. There is no restocking fee, and exchanges are subject to stock.

What if something arrives damaged, defective or incorrect? Send the order number, checkout email, explanation and photos or video of the goods and packaging; also report missing pieces or a material description mismatch. When do refunds arrive? We process approved refunds to the original payment method within 10 days after approval, with provider posting time potentially additional.

How can I pay or get help? Use a payment option actually displayed in checkout; availability can vary by order and device. Contact us using the details below and include your order information where relevant. Do you use cookies or advertising tools? Necessary cookies support the website; optional analytics or advertising-measurement tools may operate where enabled and permitted by your choices. The footer contains the complete shipping, refund, payment, privacy and other policies.